Our Policy
Delivery Policy
We aim to process and dispatch all orders as quickly as possible.
Processing Time
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Orders are processed within 1–3 business days after payment has been confirmed.
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Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Policy
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Standard delivery takes approximately 2–7 business days, depending on your location.
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Delivery times may vary during promotional periods or peak seasons.
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Once your order has been dispatched, you will receive a tracking number (where available).
Please ensure your delivery address and contact details are correct when placing your order.
Return and Exchange Policy
Your satisfaction is important to us.
If you are not completely satisfied with your purchase, you may request a return or exchange subject to the following conditions:
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Returns must be requested within 7 days of receiving your order.
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Items must be unworn, unwashed, unused, and in their original condition with all tags attached.
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Items returned without original packaging or showing signs of wear may not qualify for a refund or exchange.
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For hygiene reasons, certain items such as underwear, swimwear, earrings, and other personal items may not be eligible for return unless they are faulty.
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Customers are responsible for return shipping costs unless the incorrect or defective item was supplied.
Once your returned item has been inspected and approved, your refund or exchange will be processed within 5–10 business days.